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Social Science Information
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The joint relationships of communication behaviors and task interdependence on trust building and change in virtual project teams

Ramón Rico

Department of Social Psychology and Methodology at the University Autónoma of Madrid, ramon.rico{at}uam.es

Carlos-María Alcover

Department of Psychology at the Rey Juan Carlos University in Madrid, carlosmaria.alcover{at}urjc.es

Miriam Sánchez-Manzanares

Carlos III University of Madrid, msmanzan{at}emp.uc3m.es

Francisco Gil

Complutense University, Madrid, fgil{at}psi.ucm.es

The study presented in this article examined how specific communication behaviors among team members interacted with task interdependence in relation to the building and changing of trust within 53 virtual project teams. At the mid-point of the teams' projects, our results showed that task-oriented communications among team members related significantly to trust, and that communications conveying enthusiasm related to trust only under conditions of low task interdependence. At the end of a team's project, trust among team members related positively to predictability of communications and substantive responses under higher levels of task interdependence. These findings develop extant trust theory in virtual teams, suggesting some useful guidelines to better understand and manage trust processes.

Key Words: Communication behaviors • Task interdependence • Trust • Virtual teams

Social Science Information, Vol. 48, No. 2, 229-255 (2009)
DOI: 10.1177/0539018409102410
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